Support Staff Policy
Role & Purpose
Support staff at Little Maestros are integral to the functioning of our preschool. From preparing
classrooms to ensuring safety and hygiene, their contribution enables a nurturing and
well-organized environment where children can learn and flourish.
This policy outlines the expectations, responsibilities, and conduct required of all non-teaching
staff, including classroom aides, helpers, housekeeping personnel, transport assistants, and
kitchen support.
Daily Responsibilities
Classroom Readiness
● Support staff must ensure that all learning spaces are clean, safe, and ready before
instructional hours begin.
This includes:
○ Arranging mats, instruments, and materials as per the teacher’s direction
○ Cleaning tables, shelves, and classroom floors
○ Checking for spills, loose objects, or broken items that could cause harm
○ Ensuring fans, lights, and classroom equipment are functioning
Assistance During School Hours
Support staff are expected to:
○ Assist teachers in transitions between activities (e.g., outdoor play, nap time,
snack/lunch)
○ Help manage children calmly and kindly during toilet breaks or accidents
Support children in putting on shoes, zippers, or carrying school bags when
needed
○ Maintain alertness and never leave young children unsupervised, even
momentarily
Conduct & Behaviour
Professionalism
● Support staff must remain cordial, respectful, and cooperative at all times—with
students, teachers, parents, and fellow staff.
● Speaking in a calm, gentle tone with children is mandatory. Harshness, raised voices,
or dismissive gestures are not acceptable.
● Gossiping, arguing, or loud personal conversations during school hours are strictly
prohibited.
Team Etiquette
● Tasks should be carried out with team spirit and a helpful attitude. Refusal to assist
colleagues or displays of indifference affect the morale and are grounds for review.
● If unsure about a task or instruction, staff should politely clarify with the teacher or
coordinator, rather than act independently.
Dress Code
● Neat, clean, and modest attire must be worn. All support staff are required to wear their
ID card during working hours.
● Footwear must be suitable for indoor activity and child-safe.
Child Interaction
Safety & Sensitivity
● Support staff are never to discipline, threaten, or scold a child. Any behavioral concern
must be reported directly to the teacher.
●
Physical contact should always be appropriate, brief, and professional—for instance,
helping a child who has fallen or is crying.
●
Never be alone with a child behind closed doors or in a secluded area.
Confidentiality
● Details of any child’s behavior, background, or family must not be discussed among staff
or outsiders. This is a serious breach of trust and policy.
Attendance & Punctuality
Support staff must report to school 15 minutes before the school start time and
remain on duty until all assigned areas are cleared and children are safely handed over.
All leave requests must be submitted in advance (except for emergencies) and approved
by the operations head or coordinator.
Chronic lateness or absenteeism may lead to disciplinary action.
Respect for Property & Resources
● School property—furniture, musical instruments, learning materials—must be handled
with care.
● Any breakage or loss must be reported immediately. Intentional damage or negligence
may lead to deduction from salary or termination.
Support During Events & Emergencies
During school events (Recitals, Annual Day, Guest Visits), support staff may be required
to work outside of normal hours. Advance notice will be provided.
In emergencies, all support staff must be ready to follow instructions for evacuation,
crowd control, first aid assistance, or managing upset children.